Free shipping on orders over $30!*

There are some slight caveats:

* We ship only within the Contiguous US. Some products are just too complicated to ship (things like electric bikes), or too big to ship (things like non-electric bikes) for free. We wish we could ship everything everywhere, and we're sorry for any inconvenience caused! 

* Orders must total at least $30 to qualify for free shipping. Orders that are not $30 or larger will be charged a $7 shipping fee. 

* Kids Bikes are $35 each to ship due to the high shipping costs and extra labor to pack the bike.  

Still got questions? Check out the Shipping FAQs below or just ask us.


Frequently Asked Questions

Do you accept international orders, or international payment methods?

Unfortunately we can only ship within the contiguous United States, and we cannot process cards with non-US billing addresses. If you're visiting from outside the US, please email us to arrange for an in-store pickup!

When should I expect my items?

Orders are typically shipped within 24hours and arrive based on the shipping method you select at checkout.

Packages should arrive 2-7 business days after you placed your order if you select standard shipping. 

How do I track my package?
We will email you a tracking number as soon as we make a shipping label, and again once the package is delivered. Sometimes these tracking emails get stuck in your SPAM folder, so be sure to try searching “” to see recent email.
My tracking information shows my package was delivered, but I can’t find it. What do I do?
  • Look for a notice of attempted delivery. UPS/USPS will leave one if they don’t feel safe leaving the package.
  • Look around the delivery location for your package.
  • Check if a neighbor has the package. If the delivery address is an apartment or office building, check with the front desk.
How do I return my item?

You can return your item in any of our stores for free. If you would rather mail your return back to us, email us at to request a prepaid return shipping label. Note that $7 will be deducted from your refund to cover the cost of return shipping. 

How do I contact Sports Basement about my package?

Contact us via email using our customer service contact form or call us at (800) 869-6670.