Unfortunately we can only ship within the contiguous United States, and we cannot process cards with non-US billing addresses. If you're visiting from outside the US, please email us to arrange for an in-store pickup!
Free shipping for just about everything!*
No minimums, no special codes, just free shipping on everything we can ship for free. There are some slight caveats:
* We ship only within the Contiguous US. Some products are just too complicated to ship (things like electric bikes), or too big to ship for free (things like non-electric bikes). We wish we could ship everything everywhere, and we're sorry for any inconvenience caused!
Still got questions? Check out the Shipping FAQs below or just ask us.
Frequently Asked Questions
Packages should arrive 3-5 business days after you placed your order.
- Look for a notice of attempted delivery. UPS/USPS will leave one if they don’t feel safe leaving the package.
- Look around the delivery location for your package.
- Check if a neighbor has the package. If the delivery address is an apartment or office building, check with the front desk.
You can return your item in any of our stores for free. If you would rather mail your return back to us, email us at firstname.lastname@example.org to request a prepaid return shipping label. Note that $7 will be deducted from your refund to cover the cost of return shipping.
Contact us via email using our customer service contact form or call us at (800) 869-6670.