Shipping

 

Free shipping on orders over $30!*

There are some slight caveats:

* We ship only within the Contiguous US. Some products are just too complicated to ship (things like electric bikes), or too big to ship (things like non-electric bikes) for free. We wish we could ship everything everywhere, and we're sorry for any inconvenience caused! 

* Orders must total at least $30 to qualify for free shipping. Orders that are not $30 or larger will be charged a $7 shipping fee. 

* Kids Bikes are $35 each to ship due to the high shipping costs and extra labor to pack the bike.  

Still got questions? Check out the Shipping FAQs below or just ask us.

------------------

Frequently Asked Questions

Do you accept international orders, or international payment methods?

Unfortunately we can only ship within the contiguous United States, and we cannot process cards with non-US billing addresses. If you're visiting from outside the US, please email us to arrange for an in-store pickup!

When should I expect my items?

Orders are typically shipped within 24hours and arrive based on the shipping method you select at checkout.

Packages should arrive 2-7 business days after you placed your order if you select standard shipping. 

How do I track my package?
We will email you a tracking number as soon as we make a shipping label, and again once the package is delivered. Sometimes these tracking emails get stuck in your SPAM folder, so be sure to try searching “friends@sportsbasement.com” to see recent email.
My tracking information shows my package was delivered, but I can’t find it. What do I do?
  • Look for a notice of attempted delivery. UPS/USPS will leave one if they don’t feel safe leaving the package.
  • Look around the delivery location for your package.
  • Check if a neighbor has the package. If the delivery address is an apartment or office building, check with the front desk.
How do I return my item?

You can return your item in any of our stores for free. If you would rather mail your return back to us, email us at friends@sportsbasement.com to request a prepaid return shipping label. Note that $7 will be deducted from your refund to cover the cost of return shipping. 

How do I contact Sports Basement about my package?

Contact us via email using our customer service contact form or call us at (800) 869-6670.