Love Your Purchase - Return Policy
COVID-19 UPDATE - while our stores are closed we are unable to accept returns for the safety of our staff. When our stores open we will be there to make sure you love your purchase.
We want you to love your purchase, every time you shop. That's why we've put together a return policy designed to make life easier for you. With that in mind, you can return or exchange online orders via mail or in the store–whichever you prefer.
Lve the Price
We work hard to have the best deals, but if a website or store has a better deal for the same item we'll match it. 10% Basementeer discounts can be applied to the matched price.
Lve It Now
If you buy it now and find it for less within three months we'll give you a gift card for the difference.
Don't Lve It? Bring It Back!
If at any time you don't love your purchase, bring it back for a full refund, credit or repair (proof of purchase required).
*Sports Basement only matches prices from websites based in the continental United States. We reserve the right to decline price matching on special orders.
*"Same item" means that it's exactly the same size and color, and it's available. Any shipping is included in the matched price. We're comparing apples to apples!
*If, in fact, you do not love your bike, bike returns are subject to restocking fees in the amount that it will take to bring the bike back to sell-able shape. These fees will be quoted by an SB Mechanic at the time of return.