Love Your Purchase - Exchange or Return Policy

We want you to love your purchase, every time you shop. That's why we've put together an exchange or return policy designed to make life easier for you. With that in mind, you can return or exchange online orders via mail or in the store–whichever you prefer. Please note that $7 will de deducted from your refund for any mailed returns, to cover the cost of shipping. 

Start your exchange or return

Lve the Price

We work hard to have the best deals, but if a website or store has a better deal for the same item we'll match it. 10% Basementeer discounts can be applied to the matched price.

Lve It Now

If you buy it now and find it for less within three months we'll give you a gift card for the difference.

Don't Lve It? Bring It Back!

If at any time you don't love your purchase, bring it back for a refund, credit or repair (proof of purchase required).


*Sports Basement only matches prices from websites based in the continental United States. We reserve the right to decline price matching on special orders or from third-party sellers.

*"Same item" means that it's exactly the same size and color, and it's available. Any shipping is included in the matched price. We're comparing apples to apples!

*If, in fact, you do not love your bike, bike returns are subject to restocking fees in the amount that it will take to bring the bike back to sell-able shape. These fees will be quoted by an SB Mechanic at the time of return.

*Looking for info on returns and refund for rentals? Check out our Risk-Free Rental information!