Free shipping on orders over $30!*

Do you accept international orders, or international payment methods?

Unfortunately we can only ship within the contiguous United States, and we cannot process cards with non-US billing addresses. If you're visiting from outside the US, please email us to arrange for an in-store pickup!

When should I expect my items?

Orders are typically shipped within 24hours and arrive based on the shipping method you select at checkout.

Packages should arrive 2-7 business days after you placed your order if you select standard shipping.

How do I track my package?

We will email you a tracking number as soon as we make a shipping label, and again once the package is delivered. Sometimes these tracking emails get stuck in your SPAM folder, so be sure to try searching “friends@sportsbasement.com” to see recent email.

My tracking information shows my package was delivered, but I can’t find it. What do I do?

Look for a notice of attempted delivery. UPS/USPS will leave one if they don’t feel safe leaving the package.
Look around the delivery location for your package.
Check if a neighbor has the package. If the delivery address is an apartment or office building, check with the front desk.

How do I return my item?

You can return your item in any of our stores for free. If you would rather mail your return back to us, email us at friends@sportsbasement.com to request a prepaid return shipping label. Note that $7 will be deducted from your refund to cover the cost of return shipping.

How do I contact Sports Basement about my package?

Contact us via email using our customer service contact form or call us at (800) 869-6670.

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