Thorlo W Everyday Walker

FREQUENTLY ASKED QUESTIONS

How will I know that my order is ready?

We'll email you when you place your order (that's your order confirmation), and then we'll email you again when your order is ready to be picked up (your pick-up confirmation email). That second email means your order is ready and waiting!

Where do I go to pick up my order?

Go to the front register of the store you selected during checkout, and just let them know that you're there to pick up an online order.

Do I need to bring anything?

Just bring your pick-up confirmation email and your awesome self!

I didn't receive my pick-up confirmation email yet. What's the deal?

It could be because the product was not available at the store you chose, it could be because it's too late in the day, it could be that our picker got sick and had to go home. Honestly, we're a pretty small company, so it could be a lot of things, but no matter what, we'll find your item and send you that confirmation email when everything's ready for you. If you're even slightly worried about it, feel free to call or email us.