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Custom Apparel FAQ

Minimum Order Size

All orders must be 10+ units. Discounts reflective of order size. Basementeers get 10% off all orders!

Decoration

We offer Embroidery, Screen Printing and Laser Engraving services. All decoration and design set up fees are billed separately from products and subject to the details of your design.

Turnaround Time

Normal turnaround time is 10-15 business days once complete order has been submitted. This can vary based on product and vendor availability. If you have a particular event or date you require the items by, please specify when you submit your order. We cannot confirm completion dates until we have a complete order to work with (all sizes, quantities, and decoration)

Payment Methods

We accept checks, Visa, MasterCard, American Express and Discover. Payment is due upon order submission.

Product Selection & Availability

The styles shown in this catalog are available for bulk purchase. In-stock availability fluctuates daily and will be confirmed at time of order (once needed sizes/quantities have been submitted)

Discounts

All pricing and discounts are based on volume at the time of order submission. Re-orders will have their own discount pricing based on size and are not subject to the previous order discounts. As our orders are sourced directly from our vendors they are not subject to in-store promotional prices or sales.

Shipping

FREE SHIPPING on standard orders shipped via UPS Ground. We can also coordinate in-store pick up at whichever Sports Basement location is most convenient for you. Two-day, overnight and courier shipping options are available within the Bay Area and at an additional charge. Shipping charges will be calculated and added to your order invoice. *Sports Basement is not responsible for any delays made by the delivery service or how it might affect your delivery date. We will do everything we can to meet your needs.

Samples

Most styles are available to view or try on in one of our Sports Basement locations. Let us know what location is your most convenient and we can coordinate. Samples are available for purchase with a 50% deposit to bring them outside of a Sports Basement location. Once the samples are returned, the deposit can be credited towards your order. Not all styles are available for sample, but we will do our best to accommodate your needs.

Sales Tax

Sports Basement is required to charge sales tax for all orders in the U.S. If your company is reselling the product and has a reseller’s license, a copy must be emailed or faxed with the order.

Distribution

Most gear purchased through our Custom Apparel & Gear division can be resold directly to consumers after special approval. There are some limitations based on our vendor contracts that would prevent such a transaction and can be determined at the time of order

Returns

Returns/Exchanges related to quality are accepted for 30 days. Additional decoration time will apply for any exchanges. No returns/exchanges are accepted past 30 days from the completion date.