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Custom Apparel FAQ

Minimum Order Size

All orders must be 10+ units (50+ for Screen Printed orders). All pricing and discounts are based on volume at the time of order submission. Basementeers get 10% off all orders! Re-orders will have their own discount pricing based on size and are not subject to the previous order discounts. *Exclusions apply since our orders are sourced directly from our vendors so they are not subject to in-store promotional prices or sales.

Decoration

We offer Embroidery, Screen Printing and Laser Engraving services. All decoration and design set up fees are billed separately from products and subject to the details of your design.

Turnaround Time

Normal turnaround time is 10-15 business days once complete order has been submitted. This can vary based on product and vendor availability. Bottles may require extended turnaround time. If you have a particular event or date you require the items by, please specify when you submit your order. We cannot confirm completion dates until we have a complete order to work with (all sizes, quantities, and decoration).

Payment Methods

We accept checks, Visa, MasterCard, American Express and Discover. Payment is due upon order submission.

Product Selection & Availability

In-stock availability fluctuates daily and will be confirmed at time of order (once needed sizes/quantities have been submitted).

Shipping

FREE SHIPPING on standard orders shipped via UPS Ground. We can also coordinate in-store pick up at whichever Sports Basement location is most convenient for you. Two-day, overnight and courier shipping options are available within the Bay Area and at an additional charge. *Sports Basement is not responsible for any delays made by the delivery service or how it might affect your delivery date. We will do everything we can to meet your needs.

Returns

Returns/Exchanges related to quality are accepted for 30 days. Additional decoration time will apply for any exchanges. No returns/exchanges are accepted past 30 days from the completion date.